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"Incompleted project, doesn't allow for easy customisation"
Overall: I would highly recommend for anyone looking into a customised software system to not use Odoo. You will need a skilled developer to complete the simplest of tasks for you.
Pros: The idea of having an all in one database is great, but simply unattainable with their software system.
Cons: We used a recommended developer from Odoo in Australia to build and develop our software system. Our project was allocated 12 weeks to complete and it is now 18 months later and the project has been abandoned. It seems that simple integration between Odoo and a payment gateway was difficult, taking the developer 6 weeks to complete. When the project was near "completion" I was advised to purchase the 12 licenses that would be required at a cost of $5000+USD for the year. At this stage, we could've only purchased 2 licenses to progress in the project. The project continued for a further 9 months until it was abandoned (due to it not being completed) at which stage we asked Odoo for to seek reimbursement for the licenses. Unfortunately, even though we used a recommended partner of Odoo from their website to develop our project, they informed us that they would not refund or partially refund our purchase even though the project isn't completed, a recognised developer was used, and we are still unable to use the software. Their suggestion was to give it more time.