Просто оставлю это здесь...
Краткое содержание для Ъ: скайп сожрал 48 центов за 4 попытки соединения, в то время как звоноков абоненту даже не поступало. Победа бобра над ослом состоялась.
You are now chatting with 'Joanna G'. Joanna G: at 17:30:46 Hello! Welcome to Skype Live Support! Joanna G: at 17:30:47 My name is Joanna. How may I help you today? You: at 17:31:11 Hi Joanna. Joanna G: at 17:31:15 Hello, Vyacheslav! You: at 17:32:07 I tried to call my father in law several minutes ago You: at 17:32:52 Unfortunately he didn't even receive a call from me, but I was charged for 48 cents You: at 17:33:23 4 attempts 12 cents each (6 cents connection fee + 1 minute to Russia mobile) Joanna G: at 17:33:15 I understand the call was not connected but you were still charged. You: at 17:33:37 Correct Joanna G: at 17:33:25 Do not worry, I will be happy to help you with your concern. Joanna G: at 17:33:30 For me to pull up the right account, may I have your Skype name please? You: at 17:33:55 <account> Joanna G: at 17:34:02 Thank you, Vyacheslav. Joanna G: at 17:34:07 Please give me a minute to review your account. You: at 17:34:36 <number> Joanna G: at 17:34:37 Thank you for the information. Joanna G: at 17:37:58 Thank yo for waiting, Vyacheslav. Joanna G: at 17:38:25 Upon checking your calls, it was connected. Joanna G: at 17:39:14 However, there were no response or signal from the provider of your father-in-law. You: at 17:39:31 Yeah, accidentally he called us few minutes later, he said there were no calls from us Joanna G: at 17:39:35 I see. Joanna G: at 17:40:57 Skype was able to connect the calls to your contact's service provider that is why you were charged. However, your contact's provider was not able to connect the call to your contact. You: at 17:42:31 Does it still mean I was wrongly charged for? Joanna G: at 17:43:07 I understand, Vyacheslav. However, your call was connected; from Skype to your contact's service provider. You: at 17:45:46 For my understanding, my contact's provider is a mobile operator of the callee, right? Joanna G: at 17:45:56 Yes, Vyacheslav. You: at 17:48:39 This is all great, but if the call was connected my father-in-law should have heard his phone ringing. But he didn't. I was even charged for the first minute as you saw. How is that right? Joanna G: at 17:49:11 I understand what you were trying to say, Vyacheslav. Joanna G: at 17:51:05 Skype calls were connected or directed from Skype to your contact's mobile provider. As soon as the call was connected to the service provider, you will be charged, as the service provider will start to charge Skype. Then, the service provider will be the one who will connect the calls to your contact's mobile. Joanna G: at 17:53:02 Are we still connected? You: at 17:53:37 Yes, I see Joanna G: at 17:53:27 Thank you. Joanna G: at 17:55:27 Is there anything else I can help you with today? You: at 17:56:10 Still I don't get it why it's me who is paying for nothing. Skype provides a service - good. If mobile operator charges skype when the end-call is not even established then it should be handled between Skype and mobile provider, and not just taken from me. You: at 17:56:31 Yeah, you can put my 48cents back onto my account. Joanna G: at 17:56:45 I understand, Vyacheslav. Let me see what I can do for you. Joanna G: at 17:56:50 Please give me a minute. You: at 17:58:45 Ok Joanna G: at 17:59:54 Thank you. Joanna G: at 18:00:59 Thank you for waiting, Vyacheslav. Joanna G: at 18:02:18 Upon checking with my manager, I can refund the calls you are referring to. As a one time courtesy because we value you as our customer. Joanna G: at 18:02:37 Please give me a moment to process your refund. You: at 18:03:30 Thank you very much. I appreciate it. Joanna G: at 18:03:34 You are very much welcome, Vyacheslav. Joanna G: at 18:04:05 I have already processed your refund. Joanna G: at 18:04:14 Please check your credit balance. Joanna G: at 18:04:20 Is there anything else I can help you with today? You: at 18:04:43 I hope this won't happen again and you'd improve your service. You: at 18:04:58 Yes, it's back. Thanks
